Last updated: [27th June 2025]
At Companion Collective Co., your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or purchase from our store.
By using our site, you agree to the terms of this Privacy Policy.
1. What Information We Collect
When you visit our site or place an order, we may collect the following types of information:
- Name, email address, shipping and billing address, phone number, and payment details.
- IP address, browser type, time zone, and information about how you interact with our site (pages visited, links clicked).
- Products ordered, order value, purchase history.
- Any information you provide via email, contact forms, or customer service interactions.
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Communicate with you about your order or account
- Send marketing emails (if you opt in)
- Improve our website, services, and user experience
- Detect and prevent fraud or unauthorized access
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share it with trusted third parties to help us operate our business, including:
- Payment processors (e.g. Shopify, PayPal)
- Shipping and logistics providers
- Email marketing platforms (if subscribed)
- Analytics and advertising services (e.g. Google Analytics)
These partners are only given the information needed to perform their services and are required to protect your data.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, track site usage, and personalize content and ads. You can disable cookies in your browser settings, but this may limit your use of some site features.
5. Email Marketing
If you subscribe to our mailing list, we may send you updates, promotions, and new product launches. You can unsubscribe at any time by clicking the link at the bottom of any email or contacting us directly.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw your consent for marketing communications
- File a complaint with a data protection authority
To exercise any of these rights, contact us at companioncollectiveco@gmail.com.
7. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. Security
We take reasonable precautions to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📧 companioncollectiveco@gmail.com