At Collective Companion Co., we’re committed to providing reliable and timely delivery for all orders. Please allow 2-3 weeks for your order to arrive. Orders are typically dispatched within 2 to 5 business days from our facility. Delivery times may vary depending on your location and postal service conditions.

Shipping is free within Australia for orders over $300 AUD. For international orders, including destinations such as the US and UK, a flat shipping fee of $99 AUD applies. This fee accounts for the size and volume of our bulk items.

Please be aware that shipping delays can occasionally occur due to factors outside our control, such as carrier disruptions or seasonal demand. Estimated delivery windows are provided as general guidelines and cannot be guaranteed.

During peak periods such as Christmas and major sales events, shipping times may be extended due to higher volumes.

Collective Companion Co. is not responsible for lost or stolen packages, incorrect shipping addresses, or delays caused by third-party couriers. Once your order has been dispatched, it is in the hands of the carrier.